Frequently Asked Questions
What program should I choose?
We offer a variety of levels of support, curriculum, and monitoring depending on your needs. Try exploring programs under “Our Programs” in order to understand the key differences in what we have available.
Visit our Compare page to see more
How soon can I start classes?
For online courses (e.g. uTeach or myAssist), our typical turnaround from registration to logging onto courses is 1-2 business days. You will receive your login information via email. Once you have your student’s username and password, your subscription is in Active status and monthly payments will begin to be withdrawn.
WeTeach and HomeLife Tutorial classes will depend on course schedule and availability for students to begin working in these programs.
Current Student Tools
How much should my student complete every day?
Most of our online students work around 45 minutes per day per subject in order to complete their course in a typical 180-day school year. These courses are self-paced, and students are welcome to work more than this minimum amount in order to finish courses more quickly.
WeTeach students are expected to commit 2-3 hours per week per subject that they are studying with their online classroom.
HomeLife Tutorial meets for 12-20 hours per week (depending on individual course load) in the classroom, and students should expect to have around 10 hours per week of at-home study if their full course load is taken with HLT.
How fast can my student complete courses and move onto the next subject?
HomeLife Tutorial courses must be completed on the schedule provided by the instructor.
Online and virtual courses may be completed in a minimum of four weeks for a full credit course, or two weeks for a 0.5 credit course.
When are the myTutor Writing and Math Labs?
Students can access their live writing and math labs through their student dashboard. The labs schedules are subject to change, but the current weekly labs are held:
Math Tuesday 3-4PM CST
Writing Thursday 3-4PM CST
Can I get a refund if I change my mind about using your courses?
You can cancel your subscription at any time, meaning we will not withdraw any more subscription payments from your account.
In order to receive a refund, you must cancel your subscription through your HLL parent account within five business days of signing up for courses. Any requests to cancel subscriptions after this point will result in a canceled payment with no refund. If you have questions about this you may contact email@example.com.
How do I pay my bill?
Payments for HomeLife Learning programs are withdrawn on an automatic monthly subscription or automatic annual subscription. Declined payments may result in loss of access to courses and must be paid in full to restore students’ access. Partial monthly payments are not accepted.
Is there a sibling discount?
The iTeach and iTeach✝ programs offer a $10/month* discount per additional student per month, or $70/year discount per additional student annualy. For large families, subscription amounts are capped at the 5th student.
iTeach – 1st student is $29/month; each additional student (up to 5) $19/month
- 1st student is $299/year; each additional student (up to 5) $229/year
iTeach✝ – 1st student is $39/month; each additional student (up to 5) $29/month
- 1st student is $399/year; each additional student (up to 5) $329/year
*Sibling discounts are applied after the initial registration fee. To register a multi-student family, the account holder must pay one full subscription fee upfront.
Picking Courses/Course Material:
How many courses does my subscription cover?
All online course subscriptions except for the Bridge cover up to six courses at a time. Students may take anywhere from one course to six courses at a time and pay the same monthly fee. The Bridge only has reading comprehension and math skills included, thus it only covers two courses at a time.
Live virtual classes through weTeach as well as campus courses through HomeLife Tutorial are paid per course, so the maximum number of courses rule does not apply to either of those scenarios.
If my student is above or below their public school grade level, what do I do?
We can accommodate any grade level for your student’s subjects. Simply register for the course you believe your student needs, and if you find that it’s not the right fit, you can change levels at any time.
If you are concerned that your student may have learning gaps in reading or math skills, and this is causing them to struggle in other subjects, consider adding on Bridge courses for either subject onto their workload. These courses often count for an elective credit at high school level, and can help to solidify foundational skills and move struggling students forward.
Parents with struggling learners or special needs students would greatly benefit from speaking with an academic counselor, and we encourage you to do so. Consider contacting HomeLife Academy to speak with an academic counselor who has experience helping families in a similar situation.
What are "prep" courses?
Some of our online programs offer a category of courses titled “Prep.” These courses are approximately 1/3 to 1/2 of a full-length course, and they cover an overview of the material from whatever course would naturally be completed before the one the student is taking “Prep” for.
This will not replace a for-credit course and should not be considered a Credit Recovery course.
The ideal student for Prep courses would be one who had a bad experience and did not feel confident in their previous year’s course, and they would like a different curriculum to provide a refresher before starting on the next year’s curriculum.
How do I change or add a course for my student?
If you would like to drop a course, or add a new course, the steps are simple.
Rescheduling (removing a current course that has been completed/no longer needed in exchange for something else):
- Log into your parent portal.
- Under “Enrollment,” click to expand the course list for the student who needs to change their course list.
- To drop a course, click “Need to cancel? Click here.” Dropping a course will remove this course from your student’s dashboard and not replace it with another course.
- To swap to a new course, click “Need to reschedule? Click here.” This will pop open your student’s course catalog, and allow you to check off the course that they would like to have in place of the one being swapped. Be sure to click “Done” at the top or “Selection Done” at the bottom to confirm your swap.
If your student does not need to drop an old course and you are only needing to ADD an additional course, follow these steps.
- Log into your parent portal.
- Click the three lines in the top right corner to open your menu.
- Select “Activities.”
- In the drop down menu where “Note” is displayed, change your activity type to “Add a Course.”
- Complete the form with the information about which course(s) you would like to add.
- Click “Post.”
- Allow 1-2 business days for us to process the request and add the course to the student’s dashboard.
To drop a course (without adding any new courses in its place), follow these steps.
- Log into your parent portal.
- Under Enrollments (main page), expand the course list for the student whose course needs to be changed.
- Click “Need to cancel? Click here.” for the course being dropped.
- Click Confirm.
Can my student test out if they have already taken part of the course elsewhere?
Yes! We have prescriptive testing available in myAssist, myAssist+, and myTutor. With prescriptive testing, your student will essentially take the final exam at the beginning of the course. The questions they answer correctly will correspond to a lesson in the course, and those lessons will be removed. This is only recommended for students who have taken part or all of the course before, to help avoid repetition for those students.
What kind of a device does my student need?
HomeLife Online courses are compatible with Windows, Apple, and Linux devices laptops and desktop computers.
Mozilla Firefox and Safari are the recommended browsers.
Please note: HomeLife Online does not recommend Chromebooks, iPads, or mobile devices to access our courses. We don’t recommend relying on Chromebook, tablets, iPads, or mobile devices as the primary device for the full curriculum. They can work as a backup, but they tend to cause glitches, so a more robust operating system is recommended as the primary option.
Will you report my grades to my umbrella school/reporting agency?
No – the responsibility to report grades is the parent’s when it comes to online and outside courses. Please contact your umbrella school or board of education if you are not certain how they would prefer you to report grades earned through HomeLife Learning.
WILL YOU GIVE MY STUDENT A DIPLOMA?
No. We are not a reporting agency or umbrella school, which is how most homeschooled students will receive their diploma. If you have questions about creating official transcripts or diplomas, we recommend reaching out to HomeLife Academy, our parent company.